Fiorella does not like change because she is usually still adjusting to the last one, but right now her beloved H-E-B is turning her world upside down. Nothing is where it used to be and another shelf has been added to the displays, making products even more unreachable. Also, shades of Walmart, it's installed four self-service checkout stations. Fio forsees the digitalization of the whole world, when we'll all have long numbers tattooed on our arms at birth. Hello, brave new world!
Fio is a relationship kind of girl, and she prefers person-to-person contact. A smile and a kind word go a long way with her.