Fiorella learned something recently that she has to pass on.
While some workmen were using an air hammer upstairs to shore up the boxroom insulation, Fio was on the phone trying to work her way through the standard maze of instructions to get to a human being at a credit card company . The phone voice asked a mechanical question, and Fio attempted to answer, but was interrupted by the machine gun cadence of the air hammer. Apparently unnerved by the rat-a-tat-tat, the automatic phone immediately connected her to a real live person.
So the next time you want to bypass an endless list of choices, shout BAM BAM BAM into the phone and see what happens.