Fio has conquered the office bitch, the one who delayed her appointments and blamed it on the insurance carrier. And Fio did it through the use of the greatest power in the world--knowledge.
Fio didn't argue with the woman. Instead, Fio side-stepped her and called the insurance company herself. She called twice, in fact, to confirm that her treatment was authorized and that the insurance would pay for it. But when she contacted the OB, the woman told her she would have to wait an extra week for the treatment to allow ninety days to pass since her last visit. Fio got out her calendar and realized that those ninety days would indeed have passed by the date of the appointment she was trying to set.
Fiorella got her appointment when she wanted it.
Knowledge is power.