Power Play

Fio has conquered the office bitch, the one who delayed her appointments and blamed it on the insurance carrier.  And Fio did it through the use of the greatest power in the world--knowledge.

Fio didn't argue with the woman.  Instead, Fio side-stepped her and called the insurance company herself.  She called twice, in fact, to confirm that her treatment was authorized and that the insurance would pay for it.  But when she contacted the OB, the woman told her she would have to wait an extra week for the treatment to allow ninety days to pass since her last visit.  Fio got out her calendar and realized that those ninety days would indeed have passed by the date of the appointment she was trying to set.

Fiorella got her appointment when she wanted it.

Knowledge is power.

In Regard to a Certain Office Staff

Do not cross the mighty Fiorella.

Do not screw around with her doctor appointments so she is running weeks late for treatment.  Do not try to blame it on Fiorella's insurer.  Do not lie to Fiorella about the date you called the insurer for pre-approval.  Do not advise Fiorella not to contact the insurer herself because then the insurer would make her wait longer.

Fiorella figured you out, took notes each time she talked with you, and did contact the insurer, who then called you with Fio still on the line.

Fiorella knows the score now and so do you.